Frequently Asked Questions
Short answers to the things people ask most.
Getting started
How do I sign in? Use the Sign in button in the top bar (or /login) and enter your email and password. New accounts are created by an administrator.
I forgot my password. Ask a portal-wide admin to reset it on the Users & access page. They'll set a temporary one for you to change at next sign-in.
Why don't I see Administration in my menu? It appears only when you are signed in and your account includes administration. It opens the area for portal-wide admins; scoped users see it but it does nothing, and signed-out visitors don't see it at all.
People & families
How do I add a new person? Administration → Member records → + Add person. Only the last name is required. The People tab in the top bar is look-up only. To load a whole campus from the Hub workbook, use Maintenance → Member import.
How do I back up people or portal data? Maintenance (portal-wide admins). Choose Create backup and/or a snapshot. Files are private on the server; download them from that page.
Someone is missing from a list. Check the campus selector in the top bar. Set it to All campuses to see everyone across locations.
How do I set a profile photo? Admins can set it from a person's profile. Individuals can upload or remove their own photo from the Manage my profile panel on their own public profile.
Why won't a family delete? A family can't be deleted while it still has members. Reassign the members to another family (or none), or deactivate the family instead.
Why won't an option (classification, role, member type) delete? It's still assigned to people. Reassign everyone using it first, then delete it on the Member types page.
Ministries, roles & scheduling
What's the difference between "group role" and "account role"? Group role is a person's standing on a ministry team (Member/Teacher/Leader). Account role is what a login can do (admin/leader/scheduler/member). See Roles, Leaders & Members.
How do I let a leader build schedules? Give their account the leader role, scoped to their campus and/or ministry, on Users & access.
A ministry's leaders show as 0 or look wrong. Confirm the leaders are tagged Leader in Members & leaders and that the campus selector matches their campus.
Where do I see unfilled roles? Click the date on Calendar — the right panel counts them for that day. The serving grid counts them for the range you loaded. Neither sends mail.
How do I print the month I am looking at? Calendar → Print this view. That opens the print studio with those layers and dates. Printables is for roster sheets, event lists and birthdays, not the wall calendar.
How do I save the layers I always use? Calendar → Save view… (signed in). That writes a private view. Open view… reopens yours and any shared ones. Custom calendars stay in this browser and are not part of a saved view.
Why isn't an activity in the serving-grid list? The list is every activity on this campus that happens in the dates you loaded. Widen the range if you expected something later. Sunday Service is selected because it is the campus default, not because it is the only thing allowed. Birthdays and holidays never appear — they are not activities.
Do assignment changes save as I type? No. Add or remove names in the cells, then Save changes at the bottom of the serving grid. Loading a new date range or leaving the page asks you to discard unsaved work.
Availability
Where did "My Availability" go? Availability is no longer a self-service page. It's managed by leaders and administrators. Tell your ministry leader when you're unavailable.
Guest sign-ups & RSVP
How do people sign up or RSVP? Share the public sign-up link, or an event RSVP link. Staff review submissions under Sign-ups & RSVP, where confident matches to existing members are flagged so you don't create duplicates.
What's the admin code for those modules? They use a rotating ChristLikeness + WORD access code (default one week), managed from each module's Access code page.
Still stuck?
See Help & Support for how to report an issue, and include the page URL and what you expected to happen.