Frequently Asked Questions
Short answers to the things people ask most.
Getting started
How do I sign in? Use the Sign in button in the top bar (or /login) and enter your email and password. New accounts are created by an administrator.
I forgot my password. Ask a portal-wide admin to reset it on the System Users page. They'll set a temporary one for you to change at next sign-in.
Why don't I see the admin shield? The shield only appears when you're signed in. It links to the control panel for portal-wide admins; scoped users see it but it does nothing, and signed-out visitors don't see it at all.
People & families
How do I add a new person? People → + Add person. Only the last name is required.
Someone is missing from a list. Check the campus selector in the top bar. Set it to All campuses to see everyone across locations.
How do I set a profile photo? Admins can set it from a person's profile. Individuals can upload or remove their own photo from the Manage my profile panel on their own public profile.
Why won't a family delete? A family can't be deleted while it still has members. Reassign the members to another family (or none), or deactivate the family instead.
Why won't an option (classification, role, member type) delete? It's still assigned to people. Reassign everyone using it first, then delete it on the Options page.
Ministries, roles & scheduling
What's the difference between "group role" and "account role"? Group role is a person's standing on a ministry team (Member/Teacher/Leader). Account role is what a login can do (admin/leader/scheduler/member). See Roles, Leaders & Members.
How do I let a leader build schedules? Give their account the leader role, scoped to their campus and/or ministry, on System Users.
A ministry's leaders show as 0 or look wrong. Confirm the leaders are tagged Leader in Groups & Ministries and that the campus selector matches their campus.
Availability
Where did "My Availability" go? Availability is no longer a self-service page. It's managed by leaders and administrators. Tell your ministry leader when you're unavailable.
Guest sign-ups & RSVP
How do people sign up or RSVP? Share the public sign-up link, or an event RSVP link. Staff review submissions under Sign-ups & RSVP, where confident matches to existing members are flagged so you don't create duplicates.
What's the admin code for those modules? They use a rotating ChristLikeness + WORD access code (default one week), managed from each module's Access code page.
Still stuck?
See Help & Support for how to report an issue, and include the page URL and what you expected to happen.